Privacy Policy
Last updated: March 2026
1. Introduction
Electrician ProX ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name and contact information (phone number, email address)
- Property address and service location
- Service requirements and project details
- Payment information for completed services
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website and search terms
- Device type and operating system
3. How We Use Your Information
We use the collected information to:
- Provide and improve our electrical services
- Respond to your enquiries and service requests
- Send appointment confirmations and service updates
- Process payments and maintain records
- Improve our website and customer experience
- Comply with legal and regulatory requirements
4. Data Protection
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage and restricted access to personal information.
5. Third-Party Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service partners directly involved in fulfilling your service request
- Payment processors for transaction processing
- Legal authorities when required by law
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
7. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access your personal data held by us
- Correct any inaccurate personal data
- Withdraw consent for data processing
- Request deletion of your personal data
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: contact@electrician-prox.com
- Phone: 011-56328766
- Address: 69, Jalan Teratai 1/2, Taman Bukit Teratai, Kuala Lumpur, Selangor 56100
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.